Offer valid for stays
from 01 / 06 / 2020 to 31 / 12 / 2021
WE REALLY CARE ABOUT YOU
For PY Hotels and Resorts, taking care of our guests and our employees is and will be our main goal. That is why we have implemented new health and safety protocols
From 14 November 2020 (BOC 3996 of 29 October 2020), it is essential to present on arrival at the hotel a certificate that you have tested negative for active COVID-19 infection (max. 72 hours) and be recognized by the healthcare authorities of your country or the European Union.
As an exception, and if you state that you are willing to take a diagnostic test, we will provide you with details of the nearest authorized center and we will allow you to enter and stay for the minimum time required to get your results. You will not be able to leave your accommodation unit until the results are received. The Hotel reserves the right to deny access to any person who does not meet the previously described conditions.
- The certificate is compulsory for everyone over the age of six who wishes to stay at any tourist accommodation in Canary Islands.
- It must contain the date and time the test was taken, the identity of the individual taking it, the authorised centre responsible for verification, and the negative result.
- This certificate will not be required for visitors who show proof (in the form of their travel document) that they have been in Canary Islands for 15 days or for Canary Islands residents who declare that they have not left the archipelago in the 15 days prior to arriving at this establishment. Neither the residents or the visitors can have had any symptoms of COVID-19 during that time.
All our staff will be specifically trained in hygiene standards
They will be protected at all times, having the necessary equipment to carry out their work with all the sanitary guarantees
Digitization of all hotel documents to ensure accessibility at any time
Pre-check in to devote the entire time for a personalized attention to the guest
Express Check out to make the hotel departure more comfortable
Paperless invoice shipping via e-mail
Online Guest Service to solve any doubts during the stay
24 hours private health care in the hotel / extra cost /
Possibility of the COVID test through a concerted medical center / extra cost /
Strict control and disinfection of all goods entering the hotel
Specific contingency plan to apply in COVID19 detection cases
Personal protection equipments available for the guests
Cleaning and disinfection of rooms with approved sanitary products, paying special attention to most used elements
Removing decorative and non-essential elements
Our service will be customized by the guest... luxury will be based on our service
Room will be cleaned when it is unoccupied
New amenities selection including hydroalcoholic gel
Linen washing will be carried out following the recommended time and temperature instructions to ensure disinfection
Hydroalcoholic gel dispensers (mandatory use in all restaurants and bars)
New cleaning protocols to ensure disinfection of most used elements
Recommended routes of circulation and visual cues will be established to remember the social distance between people
Screens in areas where minimum safety distance cannot be guaranteed
POOLS AND SOLARIUMS
Separation between sunbeds to maintain the recommended safety distance
Daily disinfection of sunbeds, mats and solarium
Water quality control following strict protocols set by Health Department
Implementation of new protocols to ensure hygiene and social distance
New ways to encourage our guests... equally entertaining!!
Capacity control and table separation
Buffets assisted by our staff
Adequacy of opening hours
The washing of crockery, glassware and cutlery will be carried out under a protocol that ensures its hygiene and will be protected until handled by the guest
Restaurant booking via online or through our Guest Experience Center
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WE REALLY CARE ABOUT YOU
From 01/06/2020 to 31/12/2021